HOW DO I KNOW IF I AM A CORPORATE RIDER OR A PUBLIC RIDER?
The mobile ticket is complimentary for employees and tenants of participating funding companies who have an agreement to pay for the services in place with the MCCA. If your company is a participating funder of the service, then you are considered a corporate rider.
Please note: if your employer just reimburses you for your ticket, that doesn’t mean you are considered a corporate rider. If you are unsure if your company is a participant, please reach out to us at SeaportFerry@massconvention.com and we can assist. If your company is not a funding company, you are considered a public rider and the tickets are available for purchase through the Boston Seaport Ferry App.
WHEN DO I RECIEVE MY COMPLIMENTARY CORPORATE TICKET?
Tickets are issued as monthly passes and are done by following parameters:
New Accounts: You will NOT receive your first ticket immediately. New accounts are issued their first ticket on Thursdays. Your account must be registered by 5PM on the Wednesday prior and the MCCA must be informed of the new account being created.
Existing accounts: Your next month’s pass will be issued on the last Thursday of the current month.
Where can I use Mobile Ticketing?
You can use mobile tickets on both inbound and outbound Seaport Ferry routes. Corporate tickets can be scanned once every 20 minutes.
How and when should I activate my Mobile Ticket?
You should only activate your ticket when boarding the ferry. Please have the mobile ticket activated and ready to show to the boat operator when boarding the vessel or as requested by Bay State Cruise Company crew members or MCCA transportation staff. Do not activate prior to boarding the vessel, as tickets are only active for the length of your trip. Your issued ticket can be found in your TICKET WALLET on the main screen on the Boston Seaport Ferry app.
Do mobile tickets expire?
Corporate mobile tickets expire on the last day of the month.
Can I transfer to other routes with a mobile ticket?
No. Ticket types are route specific and cannot be transferred to one route or the other.
What do I do if an Agency official requests to inspect my mobile ticket?
Once the ticket is activated, the barcode for scanning will appear on the screen. Present the barcode to the inspector so they can scan. An audible beep will announce that your ticket is valid for use.
How does the operator know that I have a valid ticket?
Generally, most mobile tickets are validated by using handheld scanners. If the scanners are not working, it will be a visual validation.
Do I need to set up an account to be able to use mobile tickets?
Yes. In order to verify you work with a company, you will need to register with your work email address. This will allow your complimentary ferry pass to be pushed to your ticket wallet.
Due to privacy restrictions, the MCCA is not notified when new customer accounts are created and cannot export account lists from the ticket system. In order to receive a ticket, either the corporate funder’s representative or the individual employee must email SeaportFerry@massconvention.com to notify us of any new accounts.
Will my mobile ticket still work if I lose cell phone service while trying to use my ticket?
Mobile tickets do not need cell phone or WiFi services to be displayed for accessing a transit vehicle. You do need connectivity, however, to download and/or purchase a ticket, which must be done prior to boarding. If you lose cell phone service after activating and boarding the vehicle, you will be able to activate and display the ticket from the ticket wallet.
What happens if my smartphone becomes inoperable (e.g. dead battery) prior to being able to show my mobile ticket?
You are responsible for having a mobile phone in good working order and usable prior to boarding.
WHAT HAPPENS IF I LOSE MY MOBILE DEVICE OR BUY A NEW DEVICE?
If you lose or purchase a new device, you can transfer any valid tickets to a new device. To transfer your tickets and account to a new device, download the mobile ticketing app on your new device and log in. You will be prompted to confirm you wish to transfer your account to this new device.
Please note: accounts can only be transferred between devices three (3) times in six (6) months. For additional transfers, contact the MCCA to have your account reset.
ARE RECEIPTS AVAILABLE FOR MOBILE TICKETING PURCHASES?
Receipts are available through email for all mobile tickets for both Corporate and Public riders. You can also email old receipt copies through your Ticket History section in the mobile app.
Please note: if you are a corporate rider, the app doesn’t request any credit card info. The $0.01 on the receipt is not being charged to anyone; the ticket is free. Normally the way the app is platformed, it is for purchased tickets so although the tickets are complimentary, they cannot put $0.00 as the amount charged, so they have put $0.01 as a place holder. Again, this amount is not charged to anyone; it’s just to bypass so we can send out the notification that your new monthly ticket has been issued.
Are there any fees for using mobile ticketing?
The mobile ticketing app is free to download. You may incur data usage fees via your mobile service provider for use of the application. The Massachusetts Convention Center Authority is not responsible for any mobile carrier data charges that a customer incurs as a result of using the mobile ticketing application.
Is the mobile ticketing application available on all devices?
The mobile ticketing application is available on the majority of iOS or Android devices installed with recent (2 years or less) operating systems. Older versions of software may not be supported.
Will the application store my credit card details?
You have an option to store your credit card details for future transactions.
What security protections are in place to protect my personal information?
The Mobile Ticketing platform is fully certified and compliant with Payment Card Industry standards (PCI-DSS). All payment communications are fully encrypted via SSL, and any sensitive data stored is highly encrypted and systems are constantly monitored for security vulnerabilities.