See below for FAQs on Public Rider operations
HOW DO I KNOW IF I AM A CORPORATE RIDER OR A PUBLIC RIDER?
The mobile ticket is complimentary for employees and tenants of participating funding companies, who have an agreement to pay for the services in place with the MCCA. If your company is a participating funder of the service, then you are considered a corporate rider. Please note that just because your employer reimburses you for your ticket doesn’t mean you are considered a corporate rider. If you are unsure if your company is a participate or not please reach out to us at MCCATransportationServices@signatureboston.com and we can assist. If your company is not a funding company, you are considered a public rider and the tickets are available for purchase through the Boston Seaport Ferry App
What types of tickets can I purchase via Mobile Ticketing?
You can purchase one way and round trip tickets as a public rider through the Boston Seaport Ferry App for the North Station & East Boston Service. At this point we do not offer monthly tickets for purchase for either route. If you have any questions at all please contact us at MCCATransportationServices@signatureboston.com
Where can I use Mobile Ticketing?
You can use mobile tickets on both inbound and outbound Seaport Ferry routes
How and when should I activate my Mobile Ticket?
You should only activate your ticket when boarding the ferry. Please have the mobile ticket activated and ready to show to the boat operator when boarding the vessel or as requested by Bay State Cruises crew members or MCCA transportation staff. Do not activate prior to boarding the vessel, as tickets are only active for the length of your trip. Your issued ticket can be found in your TICKET WALLET on the main screen on the Boston Seaport Ferry app
If I bought a round-trip ticket, do I need to activate my round-trip tickets each time I travel?
Yes, tickets must be activated for each trip taken. Round trip tickets are provided as two separate one way tickets.
Can I transfer to other routes with a mobile ticket?
No. Ticket types are route specific and cannot be transferred to one route or the other.
What do I do if an Agency official requests to inspect my mobile ticket?
Once the ticket is activated the barcode for scanning will appear on the screen. Present the barcode to the inspector so they can scan. An audible beep will announce that your ticket is valid for use.
Do mobile tickets expire?
One way/Round Trip tickets expire within 30 days of purchase whether activated or not. One way tickets can be scanned once, Round Trip tickets are delivered as two one way tickets that can each be scanned once
Do I need to set up an account to be able to use mobile tickets?
Yes. By setting up an account it allows for you to more easily track your tickets and transfer to a new device if necessary. This is only available to users with an account.
Will my mobile ticket still work if I lose cell phone service while trying to use my ticket?
Mobile tickets do not need cell phone or WiFi services to be displayed for accessing a transit vehicle. You do need connectivity, however, to download a ticket/purchase a ticket, which must be done prior to boarding. If you lose cell phone service after activating and boarding the vehicle you will be able to activate and display the ticket from the ticket wallet.
What happens if my smart-phone becomes inoperable (e.g. battery dead) prior to being able to show my mobile ticket?
You are responsible for having a mobile phone in good working order and usable prior to boarding. If your mobile phone is inoperable it is expected that you would use some other payment method for the journey.
WHAT HAPPENS IF I LOSE MY MOBILE DEVICE OR BUY A NEW DEVICE?
If you lose or purchase a new device you can transfer any valid, tickets to a new device. To transfer your tickets and account to a new device, download the mobile ticketing app on your new device and log in. You will be prompted to confirm you wish to transfer your account to this new device. Please note, accounts can only be transferred between devices three times in six months. For additional transfers contact the MCCA to have your account reset.
ARE RECEIPTS AVAILABLE FOR MOBILE TICKETING PURCHASES?
Receipts are available through email for all mobile tickets for both Corporate and Public riders. You can also email old receipt copies through your Ticket History section in the mobile app.
Are there any fees for using mobile ticketing?
The mobile ticketing app is free to download. You may incur data usage fees via your mobile service provider for use of the application. The Massachusetts Convention Center is not responsible for any mobile carrier data charges that a customer incurs as a result of using the mobile ticketing application.
Is the Mobile ticketing application available on all devices?
The mobile ticketing application is available on the majority of iOS or Android devices installed with recent (2 years or less) operating systems. Older versions of software may not be supported.
Will the application store my credit card details?
You have an option to store your credit card details for future transactions.
What security protections are in place to protect my personal information?
The Mobile Ticketing platform is fully certified and compliant with Payment Card Industry standards (PCI-DSS). All payment communications are fully encrypted via SSL, and any sensitive data stored is highly encrypted and systems are constantly monitored for security vulnerabilities.
If I am travelling with friends and family, can I activate more than one ticket on my phone?
Yes. For group travel, please purchase the necessary number of tickets. You may activate multiple tickets one at a time in your mobile app.
Can I get a refund for unused tickets or service disruptions?
All Tickets and passes are non-refundable after purchase. Transit service may be delayed or cancelled due to inclement weather, harbor conditions, mechanical problems or other circumstances. The MCCA is not liable for any loss, damage, or refunds arising from or related to delayed or cancelled service, or for any act or failure to act resulting in delays or cancellations.
Please review the service maps and schedules prior to purchasing your ticket. Ticket refunds may be considered, but not guaranteed, in the event of a necessary service cancellation as determined by the MCCA.
Policy is subject to change